Refund & Cancellation Policy.

1. Overview and Scope

This Refund & Cancellation Policy governs commercial memberships, paid subscriptions, and digital clinical services provided by Radiome Health Private Limited ("Genix Vagus", "we", "us", or "our"). We believe in total financial transparency and aim to make our policies fair, straightforward, and compliant with all consumer protection regulations, Reserve Bank of India (RBI) recurring mandate regulations, and international Merchant of Record standards.

2. 30-Day Money-Back Guarantee (Risk-Free Trial)

We stand behind the transformative science of vagus nerve stimulation, continuous glucose intelligence, and non-insulin GLUT-4 translocation. Every new member subscribing to our paid consumer plans (Pro Autonomic or DNA Precision & Family Hub) is protected by our 30-day money-back guarantee:

• First-Time Subscribers: If you are not completely satisfied with the insights, glycemic coaching, or autonomic recovery tracking within the first 30 consecutive calendar days from the date of initial payment, you are entitled to a 100% full refund of the subscription fee paid.
• No Questions Asked: No tedious justification is required. You can simply state that the platform was not the right fit for your metabolic routine.
• Free Discovery Tier: The Free Discovery tier is $0/₹0 forever and incurs no billing charges.

3. Subscription Renewals & Cancellation Terms

Genix Vagus offers monthly and annual billing cycles. You maintain continuous autonomy over your subscription renewal at all times:

• Cancellation at Any Time: You may cancel your subscription renewal at any moment without penalty or cancellation fees. You will retain unrestricted access to your paid tier features until the end of your prepaid billing period.
• Accidental Renewal Grace Period: If your monthly or annual subscription renewed automatically and you did not intend to renew, please notify us within 7 calendar days following the renewal charge. Provided you have not engaged in intensive active usage during that window, a full refund of the renewal fee will be promptly issued.
• Prorated Annual Refunds: For members on annual plans requesting cancellation after the initial 30-day window due to medical reasons or relocation, we calculate a fair pro-rata refund for all remaining unused whole months of the contract.

4. How to Request a Refund or Cancellation

We offer three convenient, friction-free methods to submit your refund or cancellation request:

5. Payment Gateways & Refund Processing Timelines

Once your refund is approved by our billing team, it is initiated immediately through our authorized payment processors. Timelines for funds to settle back into your account vary by gateway and issuing bank:

6. Non-Refundable Items & Hardware Disclaimers

The following exceptions apply to physical hardware and third-party laboratory services:

• Third-Party Continuous Glucose Monitors (CGM): Physical sensors (such as Dexcom G6/G7 or Abbott FreeStyle Libre) purchased independently through third-party pharmacies, distributors, or hardware vendors are governed by those manufacturers' respective warranties. Defective sensors must be replaced through the respective manufacturer helpline.
• Accessioned DNA Laboratory Sequencing: For the DNA Precision plan, if a physical saliva/buccal swab collection kit has already been received, accessioned, and processed by our CAP/CLIA-accredited genetics laboratory partner, the hard lab consumable fee (typically $75 or ₹4,500) is non-refundable. However, 100% of the accompanying software and coaching membership remains fully refundable.

7. Medical Contraindications & Clinical Exceptions

Your health and safety remain our highest clinical priority. If at any time your licensed physician or healthcare specialist advises discontinuing time-restricted eating, physical exercise, or glucose monitoring due to:

• Acute hospitalization or emergency surgery
• High-risk pregnancy or maternal clinical concerns
• Severe acute hypoglycemic instability
• New medical contraindications diagnosed after enrollment

We will promptly process an immediate full or prorated refund regardless of the time elapsed upon presentation of basic clinical guidance or physician statement.

8. Dispute Resolution, Chargebacks & Billing Office Contact

We encourage you to contact us directly prior to initiating a dispute or chargeback with your bank or credit card company. Chargebacks can take between 45 and 90 days to settle through card networks, whereas our dedicated billing team resolves and executes direct refunds within 24 to 48 hours.